When you can actually get in
Check-in is usually after 4:00 PM, and check-out is by 11:00 AM. That's the standard. But here's the part that matters: there's no lobby, no key card, and nobody you have to wait on at a desk. We text you a door code before you arrive, and you let yourself in like it's your own place. Come and go as you please, day one to last day.
If your flight lands at 9 AM and you don't want to drag a suitcase around the Upper East Side until four, just tell us. Early check-in can usually be arranged based on what's open that day, and it comes with an added fee. The earlier you ask, the better the odds, so text us when you book rather than the morning of.
Early check-in, in plain terms
Yes, you can often check in early, but it depends on whether the room was empty the night before. If nobody stayed the night before your arrival, we can frequently get you in well ahead of 4 PM. If someone checked out that morning, we need the few hours to turn the room over properly. We don't cut corners on that part.
Here's how to make it happen:
- Text us your arrival time as soon as you know it. A real person answers, 24/7.
- We'll check that day's availability and tell you the earliest we can get you in, plus the fee.
- We send your door code ahead of time so there's nothing to pick up and nobody to meet.
If early check-in isn't possible on a busy day, we'll be straight with you about it rather than leaving you guessing.
Late check-out works the same way
Late check-out is also available based on availability, for an added fee. Standard check-out is 11:00 AM. If you've got an evening flight and want the room into the afternoon, ask us the night before and we'll tell you what's open. If the room's empty after you, it's usually an easy yes.
Want to switch rooms? That's fine too
You can change rooms after you book, as long as something else is open for your dates. Guests do this for all sorts of reasons: more space, a different layout, a longer stay that needs a bit more room to spread out. Text us and we'll pull up what else is available for your exact dates, send you the options with rates, and update the reservation once you pick. No drama, no penalty for asking.
A quick honest note: if you booked a non-refundable rate and want to move to a different room, we'll sort out the difference fairly, but the underlying booking terms still apply. Our cancellation policy is a full refund if you cancel more than 30 days before check-in, and non-refundable inside 30 days. Switching rooms isn't the same as canceling, so don't let that stop you from asking.
The keyless thing, if you've never done it
No key card means nothing to lose, nothing to demagnetize in your pocket next to your phone, and no line to stand in after a long flight. You get a code, you punch it in, you're home. If the code ever doesn't work or you're standing at the wrong door at midnight, text us and we'll fix it on the spot. We're a real person on the other end, not a ticket queue.
Stay three nights or three weeks, it's your apartment. The door's yours from the minute you arrive.